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Windows Vista
"Help" Files Do Not Run - WinHlp32.exe is required to display 32-bit Help files that have the ".hlp" file name extension. Microsoft does not include this application with Windows Vista. Install this application to view help files.
Click Here to downloadMicrosoft Access Run-time
The Case Summary and Response Analysis Reports require a Microsoft Office Suite installation on the PC. If the PC does not have Microsoft Access installed as part of the Office Suite, these run-time files must be installed in order for the reports to execute.
RW Answer ASP Patch
If you have installed the survey distribution tool, RWAnswerASP, to a web server AND are utilizing the RWAdmin web site to download the completed survey files (ans#.rwa) you may encounter error messages when attempting to download certain survey files. The cause of this problem has been identified and a patch for the web server is available. The original file getbinfile.asp is found at: driveletter:\Program Files\RiskWatch\RWAnswerASP\Web\Admin. Re-name the original file (in case you have to revert) and copy the new file to the directory. This patch will allow those previously un-downloadable files to download.
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